Marco's

My husband placed a take out order at this location for a large pepperoni pizza. We have never had Marcos. (I didn't eat any because I'm gluten intolerant & didn't realize they had gluten free options.) He said it was absolutely delicious. The customer service was top notch & when he went to pick it up it was very clean in the restaurant. We will definitely be back!

** UPDATE- After writing this post I was contacted immediately by corporate who apologized and honored the original credit that was promised. We ordered pizza and wings a week later and the service was top notch and the pizza and wings were delicious. Thank you Marcos for the outstanding customer service and winning our business back! We often order take out pizza as it’s right down the street and easy/yummy meal for the grandparents when hosting family over and out by the pool. We recently had 3 terrible gluten free pizzas that were burnt, no cheese and basically not edible when we brought home. We called to share this with the manager that day (gentlemen whose name we didn’t get) who was apologetic and shared they were understaffed that day- as a service recovery he was going to extend a credit for 3 pizzas. We recently called to redeem the credits on Father’s Day and were told we only had 50 points but you needed 100 to use points as a general rule and she would grant us 50 more but they wouldn’t go into affect until the next day (100 points still wouldn’t be sufficient to make up for the 3 replacements pizzas we were promised). After back and forth with the manager that day she acted like we were a burden and inconvenience to her day. She said that’s all she could do based on corporate rules which left us in a scramble on Father’s Day to figure out a new meal for the group. I’m very disappointed in the customer service given we order from Marco’s at least once a month for our family off 7. We shared with the manager we will never been ordering again and will share our experience with all our neighbors in the area and she did nothing to try to recover us as loyal customers. As someone who is personally works in hospitality industry and my husband who has owned many restaurants this is absolutely embarrassing customer service and felt the need to share it which is something I typically never take the time to do.