Margarita's of Green Bay

Served flour tortillas after I specified no gluten or dairy Summary I told my server I cannot have gluten or dairy. The waitress acknowledged this but later changed my order to include flour tortillas that closely resembled the white corn tortillas the restaurant normally serves. I was served the flour tortillas, began eating before noticing, and later experienced significant physical and mental symptoms from being glutened. What happened - I explicitly told the waitress I could not have gluten or dairy. The dish I ordered was served with corn tortillas, and I have ordered it several times without issue. - The waitress verbally confirmed the restrictions. - My plate arrived with tortillas that looked like the white corn tortillas served at the restaurant, but they were actually flour tortillas containing gluten. - The tortillas’ appearance made them easy to mistake for corn, which increased the risk of accidental exposure. - When I pointed this out, the waitress acknowledged that she had put the order in with flour tortillas because she forgot to ask if I wanted corn or flour. The menu specifically states they are served with corn tortillas and I said no gluten, but she decided to change them to flour. Staff response: -The waitress immediately acknowledged they were flour when asked and was apologetic, however, she had no understanding of food allergies or the impact of her decision. -The manager on duty was apologetic and acknowledged that the flour tortillas are easily mistaken for the white corn. Impact on me - I experienced significant anxiety while dining and later physical and mental symptoms from being glutened. Celiac is no joke and being glutened for me is automatically several days of physical illness along with depression and anxiety. - The waitress's intentional change of my order felt negligent, especially since I specifically said I cannot have gluten or dairy. - The experience has guaranteed that I will not return nor recommend this restaurant to anyone with medically necessary dietary restrictions. Rating - 1 out of 5 stars — unsafe handling of allergies and a substitution that introduced gluten despite explicit instructions. Recommendations for the restaurant - Create a written allergy protocol that requires kitchen staff to confirm substitutions before plating. - Mark any substitution that may contain allergens clearly on the ticket and tell the guest when it’s unsafe. - Train servers to never make substitutions that introduce allergens after a customer has stated a medical restriction. - Use visibly different plating or labels for allergen-free dishes to avoid confusion with similar-looking items. Advice for diners with dietary restrictions - Call ahead and ask to speak with the manager or chef about necessary accommodations. - When a substitution is made, ask the server to describe it specifically and confirm the kitchen will prepare it without cross-contact. Final note Serving flour tortillas after I clearly said no gluten or dairy is a serious failure in safety and communication. Until the restaurant adopts stronger allergy procedures and staff follow-through, I cannot recommend it for diners with medically necessary dietary restrictions.

Incredible food. Delicious drinks. Lots of gluten free options that are labeled on the menu.