Matty O'Shea's Pub

Good food but not safe if you have food allergy and Celiac’s! I have dined at Matty O’Shea’s many times. The first two times, I ordered a burger on Gluten Free bun and fries. Third trip, I was eating my same order (mostly because burgers are the only GF option) and halfway through I realized I was sick already and noticed that the bun was NOT the same bun that I had been served the previous two times. It was a white regular bun. The server came over and agreed it was NOT the Gf bun, took it back to kitchen but kitchen staff said it was. I informed them that the two previous times I had been, they served the Purest buns from Perth (which is multigrain) and this bun is absolutely not GF and it’s white. The server confirmed that they had NOT changed the GF buns but continued to assert that the kitchen said it’s a Gf one. Now, the reality is that the bun was obviously not gluten free and instead of simply apologizing and acknowledging the error, they gaslighted me into trying to say it was gluten free. As a someone with Celiac’s, my body reacts IMMEDIATELY when someone isn’t GF so I knew it wasn’t. I know mistakes happen and that’s OK, but just own up to it and apologize. They continued to argue with me even as I had to run out of the restaurant to get sick. If someone had a peanut allergy and went into anaphylactic shock, you wouldn’t argue and say “nope it was peanut free!”

Gluten free buns and burger