Mazati VIP Mediterranean Restaurant

The moment we stepped into the restaurant, we encountered poor service. Despite the restaurant being nearly empty, we waited at the entrance for at least 10 minutes without any assistance while staff members in the back observed us but failed to approach. Eventually, when we were seated, they placed us right next to the ONLY other occupied table in the restaurant. While I understand the need for close seating when the place is full, it would have been appreciated to have some spacing in an empty restaurant. My girlfriend has a gluten allergy, and we made it abundantly clear to our server that our selected options must be gluten-free. However, I had to repeatedly remind him as he consistently brought dishes containing gluten. I empathize with the server, recognizing that he seemed inexperienced, but given the high price point, we expected excellent service. I have encountered better service at fast food establishments.

Came here years ago when the restaurant was new with my husband and we had horrendous service so we never returned. Decided to give them a second chance and came with a few friends for a birthday. The restaurant was completely dead on a Friday, which should have been our first clue. The food was okay, but super basic, no dips for the meat course, the salad was lettuce, dressing and cheese, the cheese fondu came with pear and apple and hardly any savoury foods, and then we were charged $18 for fruit for our chocolate course since one of the guests is celiac. They also had zero gluten free options or substitutions for any of the course. The meal ended up costing nearly $400 for 3 people for a plain old fondu dinner and one bottle of wine. Every time the waiter asked us for options (which were unclear and misleading on the menu), it was an added $10-$50 even though he never let us know that what he was pushing on us was an extra charge at the time. I have been to many amazing restaurants, some of the top in Edmonton, and dinner for 3 has never cost that much. It was mind blowing, and honestly indicative of why it is never busy. The service took a long time and we weren’t even finished when they turned on the lights and loudly started cleaned around us. If you know your service is not fast enough, don’t allow reservations past 7 pm. It is really too bad because Sherwood Park needs more well ran local restaurants, but unfortunately none of us will be returning to Bleu Flames.