McAlister's Deli

Ordered my sandwich with gluten-free bread as I have many times and the staff in the kitchen immediately complained about my gluten-free order. Once the sandwich was delivered, I question whether it was gluten-free, as it did not look the same. I touched the bread and it was frozen. I stated that my sandwich was always toasted, so the server offered to toast the bread. I stated I wanted my bread toasted. Once the server returned to the kitchen, a member of the kitchen staff starting yelling so loudly about my gluten-free bread, I could hear her at the front of the building. It went on for a moment. Due to how uncomfortable the entire situation became, I demanded a full refund. The manager on duty was meek around his kitchen staff. Gave me my full refund, sheepishly stated the company had changed their policy and would no longer toast gluten-free bread. I stated they should inform customers. He did not reply and after he turned to walk away, he quietly stated "sorry". Unfortunately, as I like the food at McAlister's, I will never return to the Grindstone location in Columbia, MO. Extremely poor customer service. I felt extremely uncomfortable and any other customers present were aware that my order was causing issues, needlessly.

Delightful place! Countertop deli. Fresh sandwiches, salads, & hot baked potatoes. Gluten-free bread available. AND of course: the best iced tea! Clean restrooms. Friendly staff.