McAlister's Deli

Good food at a good price. Has gluten free options.

Do not go into a McAlister's if you're in a hurry, even if you placed your order ahead of time. There is always 5 or 6 staff up front moving at the speed of sloths, if they are moving at all. There's usually only one employee who is actually running food & making drinks while the others take an order then stand in the way. The flavored tea is never the same, with some employees barely putting any flavor in to others loading it up. Kitchen staff is a big joke at almost EVERY location. Food is a hit or miss, a lot of it being human error or neglectful staff not using fresh ingredients. Gluten free options can't be ordering on food delivery service apps. In store, if someone does have an allergy, you have to put them on high alert & then explain what includes gluten like you're teaching a class every single time... Do NOT give me crackers or croutons after I tell you I have a gluten allergy, please teach the basics to your employees! Do NOT offer GF options if you're not going to be a responsible business & train your employees on food safety & allergies. It is the responsibility of the restaurant to take these precautions. Cross contamination is my risk to take but if I enter a restaurant offering GF options, I expect the employees know at least the very basics of what is included in the selections or that can cause reactions. All in all, they need a serious revamping on employee & management training as well as food safety & freshness. The food is NOT worth the excessive costs they charge for it. It's a glorified deli serving food quality equivalent to a fast food joint. As someone who spent over 15 years in the service business, from fast food, to waitressing, & bartending; I cringe when I walk into a McAlister's & have to watch the chaos of the very unorganized day to day structure of the business. The manager always on duty during the day, Jacob, is incompetent & rude when he gets stressed or offended. If you have an issue don't complain to him because he will NOT want to handle it & the majority of the time he is the one screwing the order up!