McAlister's Deli

Pathetic customer service. I called in at 1:42 PM on Saturday Jan 11, 2025 (check your cameras and phone logs McAlister's) I called to ask to purchase a loaf of their gluten free bread. I've gotten it here at least three times over the last two years and the last time was one month ago, beginning of December. My daughter has severe reactions to gluten. They have always sold it to me. They have to charge me by the slice which is expensive, but I never complained as I appreciated the ability to get it here. When I called today, a young man answered the phone and when I put in my request, he laughed at me and said we don't do that. I explained that yes they have in the past. He proceeds to ask another employee laughing at me and telling them he had someone on the phone who wanted to purchase the bread. A female voice in the background said we don't do that. He came back to the phone laughing again and saying this isn't a thing. I asked him did he think I was just making this up? So then I asked to speak to a manager. I heard another male voice in the background say yes we do that but we have to charge by the slice. (which I already knew, so I thought this would solve the problem. Instead he comes on the phone and says nope, we don't do that here. I asked to speak to Mark, another manager who I spoke to last time and knew he would know what to do. Instead they tell me he no longer works there and what I was asking was out of the question. The entire time both males on the phone were laughing at me and making fun of my request. Now if they had said we are under new management and can no longer provide this service would be one thing, but to imply I was crazy and that they have never sold it this way before is not only immature, unprofessional, and very rude, but was very disrespectful and horrible customer service. Do better McAlisters with your training. I will not be revisiting your establishment as well as I am in charge of ordering meals for our corporate lunches, which now you have also lost that business as well. Maybe hitting you in the pocketbook will wake you up to train your employees more professional.

Great place to eat, gluten free options and large servings. Great sweet tea too!