McAlister's Deli

I love Mcalister for the fact of being Gluten friendly. But when I went on October 15th and ordered online at work because I would be in a hurry getting back to work I wanted my order done at 12:00 I arrived at Mcalister 12:20 due to my clinic running over. I had to be back at 1:00 to start back clinic. I arrived 12:25 they told me they did not see my order but would make it ASAP. After about 10 minutes they noticed it sitting on the counter. So I got my cold meal and ran back to work I sat down to eat it and realized no fork so I would eat my sandwich and then search for a fork when I opened my sandwich there was a huge hair made into it. I tried calling and their phone would not ring so I ran quickly back over there to let them know I need a refund and gave them the sandwich back to them he stated he will refund me my money. So I left and went back to work sat down to eat my potato and went to open my sour cream to realize it was horse radish! no sour cream! Here I called last week still no refund they told me to give it 10 business days so I called back 10/29 and spoke to manager and gave him all the info and he told me he would call me back shortly with an update now we are on 10/30 no update and no call back. It should not be such a stressful situation to get my money back when I was not even able to eat their food. Very disappointed will not be back at THIS locations!