McAlister's Deli

My friend and I met tonight (1/2/25) to catch up and had a wonderful experience. I ordered a half salad and half sandwich. My friend's food came quickly, but mine was taking a little longer. We were enjoying our chat, so didn't mind the wait. The manager (whose name I didn't catch!!), came out and let me know he had searched the entire store, but they were out of the gluten free bread I had requested on my half sandwich. He apologized profusely and gave me the choice of anything else on the menu. I let him know a half baked potato would be fine, but he insisted on bringing a full to make up for the inconvenience. When my food came out, I had a full salad as well! The food was fresh and delicious. About 45 minutes later, (yes we were still talking 😆) the manager came back out to confirm what sandwich I had originally ordered. He said they had just received more gluten free bread and he wanted to make give me a full sandwich to make sure I was fully satisfied with my experience. I was blown away by the kindness, graciousness and integrity of this manager! He seemed to have very good rapport with his staff and was very kind and attentive to all who came in. I was not expecting any of his additional kindnesses and would have been perfectly happy with a replacement item. Thank you so much for the wonderful experience! I'm looking forward to returning again soon! I hope this review will reach him so he knows how much his thoughtful and caring attitude was appreciated!!