McAlister's Deli

We have a home in FL and SC. We placed orders in both states. While in FL I placed an order on the app but for some reason it changed my location back to this one in SC. We didn't realize it until we went to pick up our order in FL. The FL location told us that we had to call that store to get our money back and then had to order again with them and pay them again. I called this SC location which sent me to a call center. The lady said she would call the SC location, cancel my order and get me a refund. She said that the order was canceled and that the refund would be back on my credit card within 10 days. We never received our refund. When we got back to SC we placed an order with this location. When my husband picked it up he spoke to Lee the manager and she asked if she could just give us two complimentary cards for a meal. That was fine since it would equal what we had already paid them. A week or so later my husband goes there to place the order in person. He called me to speak with the cashier since I normally place it through the app and he didn't know what we get. I told the girl (Elizabeth is listed ask Host on receipt) what we wanted and even asked her to repeat it back to me to make sure it was right. My husband comes home and tells me that it's a good thing he checked the order. He has to eat gluten free food so he gets the gluten free bread. Well they gave him NO bread. He went back in and asked where his bread was. They give him the order again. He checks it again and now they have given him someone else's sandwich. Then the person making the sandwich plays dumb like they didn't know it was suppose to be gluten free even though it says it on the order. They even asked him if it was a choice or allergy that he was asking for GF bread. He said allergy. We asked for (2) 1/2 lemonade and 1/2 sweet tea drinks with slices of lemons. I even verified with the girl that she had it correct and she said yes. I take a drink and it was horrible. They gave us 1/2 sweet tea and 1/2 unsweetened tea. They did at least remember the slice of lemon. The drinks went down the sink. I was going to do their feedback survey but it says my code as already been used which is weird. We should have just been given our refund as we were promised. Instead we paid for stuff that wasn't what we wanted or ordered. We really enjoy eating at McAllisters in FL and was happy to see they were in SC also. This kind of service saddens us and makes us not want to eat there any more. At least not at this location.

Excellent King Club; And I had it on Gluten free bread.