Mellow Mushroom Richmond - Carytown

I am a practicing gastroenterology physician in Richmond. I took my family to this restaurant, explained to the server three times that I have a gluten allergy and placed an order for a gluten free pizza The server appears to have acknowledged and recognized this and reported that she has family members who have a gluten allergy as well. Despite this, she incorrectly placed the order for a pizza for me with a gluten containing crust. Only after I had consumed as substantial amount of this item, did she then return and informed my family members that this was a gluten containing pizza. I asked to speak with the manager. While waiting to speak with the manager, another patron at the restaurant who had overheard the discussion reported to me that a similar situation had happened with him. I explained this to the manager who was completely unfazed. After a brief back-and-forth discussion with the manager, I noted to her that the servers attention to detail was negligent. I asked to speak with the owner. I received no call from the owner. I’m giving this place one out of five stars mainly on the basis of what appears to have been an inadequate response to a negligent server

Thank you for offering gluten-free pizza🙏

Lots of great options for vegan dairy free and gluten free. Very good pizzas for all types!