Mellow Mushroom Brier Creek

Yikes. Don’t even know where to start. Long story short - don’t come here. We waited over an hour and a half for our food and after that we walked out. Never typically leave reviews for restaurants but this was an exception because it was so bad. I mean the worst restaurant experience I’ve ever had. We kept getting different excuses from the waiter and the manager. At one point it was that “gluten free pizza takes longer” (which has never been a hold up in the past at Mellow), another time it was “the kitchen made your orders wrong,” and the third time it was “the kitchen lost your ticket and your order hasn’t been made.” After over an hour and a half of waiting and the server asking us our order again and getting the order wrong on the ticket, we decided to leave. Manager and waiter never seemed to care that we had been waiting over an hour and a half, there was no sympathy or apologies, and they were rude. Exceptionally bad customer service. Other tables were waiting for their food and the food pick up section had a large amount of people waiting a long time too. So don’t count on pick up being timely either. Understand delays can happen because of staff shortage and busy hours, but the restaurant was half empty and tons of servers standing around. None of our group will be coming back. Highly recommend you don’t go here or if you really want Mellow Mushroom to visit the Cary or Durham location.

Mellow Mushroom is always a fun experience but this locations is awesome.We have a variety of dietary needs ( gluten free, dairy free) and this place offers both. The manager is friendly and awesome(Thank you for your contribution for our nurses week). Definitely A+

Took the grandkids and one needs gluten free. So this is a great place to enjoy a meal together. A good experience with quick food tonight and attentive service. Thanks Mello.