Milanezza Kitchen Bar & Market

My husband and I used to love this restaurant. We went regularly and the food and service were always good (specially the italian and spanish waiters!) but tonight one of the waiters (woman) and manager were incredibly rude to us, yelled at us and people in the tables next to us started staring. I felt so uncomfortable I asked my husband if we could leave. I am gluten intolerant so I always ordered the margaret chicken milanesa without the breading (I know milanesas are supposed to be breaded but I liked the toppings of the margaret version and always appreciated that they were accommodating). We went tonight and the waiter (woman) was very rude even before we started ordering. I ordered my usual and she went to ask the kitchen if they could make it. She came back and said they couldn’t. I said that’s odd because I have always ordered it like that but that if the rules changed, I was going to order something else. She asked if we wanted to have the manager tell us that they couldn’t make it. I asked her ‘why? Would the manager say something different or be able to make an exception?’ She said ‘no’ so I said we didn’t think it was necessary to talk to the manager if he was going to say the same thing she did and I asked for more time to look at the menu. She left and sent the manager to our table anyway. He was even more rude than her and started yelling at me asking me what I wanted and I explained that a margaret milanesa but without the breading. He started yelling at me that what I wanted was not a milanesa and to order the plain chicken with a salad. I said its not the same thing because I liked the toppings and that I know a milanesa is supposed to be breaded but that I couldn’t have bread and asked him if he could stop because he was ruining our experience and we genuinely liked the restaurant a lot. He didn’t leave and kept yelling at me that what I wanted was not a milanesa. The tables next to us started staring and I felt so uncomfortable and humiliated having this guy yelling at me and treating like I’m stupid like I don’t know what a milanesa is. I had never been treated so horribly. I never ask to speak with the manager nor was I being complicated. We literally said if the rules had changed I was going to look for something else to get in the menu. Horrible experience. Will never go back!

Good food, good service. The burger was very tasty and the kids steak was delicious. They have gluten free options.