I have never ever received a service as horrible as this place last night.
We were 4 adults and 4 kids (aged 3-8). The booking was only for 6 but last minute, 2 others joined. The place was not packed, and when we were seated to the 6-pax table reserved, we asked if we can add additional chairs. The waiter didn’t reply and instead a manager or a guy who answers the phone for reservations, came to us in a quite hostile manner; no greetings, no manner and was almost really angry at us saying why didn’t we call to update him. It was a literal “last minute” addition as in decided when we met outside the restaurant. We were with kids and it was embarrassing to have this “adult”who’s supposed to serve us, speak to us so horribly. Not even letting us finish speak to respond. If only we weren’t with kids who are hungry, we would’ve left immediately. There was no need to be treated so rudely in a restaurant. Our waitress took possibly 15 mins or more and if we haven’t requested to be served, no one would come offer even drinks or water.
Additionally, we chose this place because the food here used to be good, but quality has deteriorated. Their burrata cheese (part of the antipasti) was hard like texture of a rubber.
We ordered gluten-free pizza and it wasn’t cooked well and really tasted off. Never order that.
There’s really no reason to come here unless you have no other choice. Really sad because the location would’ve been nice but the overall atmosphere is ruined with the horrible service and low quality food.