Milano Pizzeria

We've had problems in the past trying to order from Renfrew Milano's but heard there was a new owner and since Milano's has one of the best gluten free crusts (in my opinion) we decided to try again. To say I was disappointed would be a major understatement. My confirmation email said the pizza would arrive about an hour after we orders. Slightly long wait time for a pizza place that is 3 minutes away from our home but I was fine with that. After an hour and a half of waiting I start trying to call them to see if it still coming. After another 30 minutes and 6 phone calls with no answer I decide to give up. The second before I'm about to place an order with a different company Milano's calls me. They explain the wait is because they accidentally made a regular pizza instead of a gluten free one and ask if I would still like my pizza. I clearly say "If it is ready and it's gluten free, then yes I would still like my order." The pizza arrives 15 minutes later and now over an hour later than the quoted time. They did not offer any kind of discount. On a hunch I check the pizza before the driver leaves and it is not gluten free. Absolutely unbelievable. They didn't even tell me and had I not known what there gluten free pizza normally looks like I would have eaten it. I have Celiac Disease and eating that pizza could have made me incredibly sick. I asked for a refund and the driver did provide us with a refund and was apologetic. However, that does not make up for the two hours we wasted waiting and the serious health risk of a false gluten free claim.

Best gluten free pizza ever! We ordered a regular and gluten free pizza and they were both fresh, cheesy and so good. Thank you! Wish we had a Milano's nearby