Miller & Carter Enderby

Amazing food and service today, Lucas our steak expert was so attentive and friendly. He also handled my fiancés gluten dietary requirement so well and made him feel really comfortable. Food was amazing as always, Thankyou to our grill chef Allen. Can’t wait to come back again soon

We visited miller and Carter for our anniversary meal and have to say, the service majorly lets it down. We have visited before and the service was terrible however after some good experiences in other Miller and Carters up north, we decided to give it another go… We asked for the wedge to come 10 minutes before the main as they tend to come too soon and you don’t get a chance to eat them. The wedge came at the same time as the meal and when I questioned it the manager said that he had been asking to waitress to take the food but she was busy and only certain people can deal with allergens (I’m coeliac so need the food to be gluten free). We left it at that however the steak that came (Butchers block), had butter on them which hadn’t melted. I felt the steak and it was all cold, not even slightly warm after it had been left out on the side and not taken to our table when it was ready. They took the steak back to redo it but left the sides on the table, we ate our wedge whilst this was happening. The steak came back much better, was hot cooked perfectly and we really enjoyed it however we then had cold sides. The waitress didn’t even question or ask anything about the sides but by this point we couldn’t be bothered to send them back as well. 5-10 minutes later the manager did come with fresh sides for us. The staff were apologetic however I feel we should’ve atleast had a free drink or dessert for the issues we had. No one came to ask us if our food was ok. The service was terrible. I ordered a gluten free banoffee pie and the waiter (who wasn’t our server) came over with it and said ‘is this yours?’ No telling me of what it was and whether it was gluten free and suitable for me. The table next to us had their food come out and they never even got a wedge dressing! The server asked them if the food was ok and they commented on this, they then had their wedge halfway through their meal. It appears they either don’t have enough staff to cope with the amount of people on busy nights or the servers they employe just can’t cope with a busy restaurant. Miller and Carter is not cheap, we spent £130 for the two of us, no discount for the problems we encountered and you expect the service to be high end for the price you pay. The miller and carters further north are incredible and this restaurant is awful compared to the ones we’ve been to up north. We won’t be going back to this one and we’ll travel further and try Hinckley next time.

Lots of parking, clean restaurant and toilets, plenty of space and not too crowded, good selection of drinks, food was excellent as always, waitress and manager gave great service in Enderby. Gluten free options and support was very good.