Mitolo Wines

We attended Frankie at Mitolo Wines for a long lunch with my family. We had a Vegetarian and Coeliac guest on our table which was advised at the time of booking. They were served alternate meals to us due to their dietary requirements. After our 4-hour lunch, our Coeliac guest had a severe reaction to something she had eaten. We took her outside where she began to become very ill. My husband went back into Frankie's to advise the staff, where he was directed to speak with manager, Lara Marra. Lara was very rude & unprofessional and would not take any ownership for this serious reaction my sister-in-law had. We decided to leave, and her condition worsened as we drove home. I decided to call Lara, to discuss this further, where Lara was horribly rude and advised me that there was no way the adverse reaction was due to her kitchen and that my sister-in-law must have had a 'bug'. We took her up the hospital where the Doctor confirmed it was an adverse reaction, and due to my sister in law's severe case of Coeliac disease, any tiny bit of Gluten would affect her. Several emails were exchanged, where Lara wrote 'I guess we will never know what happened' and totally dismissed our concern. We will NEVER return to this restaurant as this whole situation has been handled atrociously.

Great food and amazing fresh gluten free bread