Moflete by Joe Burger

Good afternoon, a couple of weeks ago, I ordered a couple of hamburgers at the same place to have at home, I ordered a "j.Barroso" and without a problem..., But the problem came when with the "marea" hamburger that although I requested it and emphasized that it was gluten-free...And in theory the ticket said that it was gluten-free..., (Apart from charging you 2 euros more, good thing I'm used to paying more...,Due to this health problem), when I ate it my wife was It was very bad, having to rush to the hospital, I think there is no need to explain more about what was the trigger for the hospital emergency...... I find it shameful that these things happen and that they endanger the health of clients..... ....Luck for the next allergic and intolerant to gluten.....,

Allergens incorrectly specified in the menu. Second time I come and have problems with the allergen letter. The first time I asked if they had gluten-free desserts and they told me that they had no option, the menu indicated that none of them had gluten, I mentioned it to the waiter as something they could correct to avoid complaints or misunderstandings, the waiter responded rudely. way and offended, but rectified the dessert letter putting the gluten allergen in all. This second time, I asked if I could eat the fries and they told me that none of the starters or side dishes were suitable for celiacs. When I looked at the menu again, none of the starters or side dishes indicated the gluten symbol in their allergens, in This case the waitress was pleasant when I told her that they are things to rectify. Even so, it seemed bad to me that the dessert menu was rectified after my complaint, but that they did not review the rest of the menu. The point is that by European regulation 1169/2011, all establishments are obliged to inform the allergens of their products, to avoid the customer having to ask what products they can eat and what they cannot, and to be able to rest assured trusting what is indicated. the letter, in my two experiences if I had not asked "just in case" and had trusted as I should when indicating the allergens in the letter, I would have been affected because of my allergy.