Monticello at Red Bank Italian Restaurant

Had a wonderful dinner. The quality of the food was excellent and everything was freshly made. Please note if going to dinner before attending a show at Count Bassie, service is slow. I had a 6:15 reservation and barely made the start of a show at 8:00 and we only ordered entrees. I look forward to going back to Monticello to enjoy their starters and dessert. Monticello is an excellent choice for those with celiac and need gluten free options.

I unfortunately had a terrible experience at this restaurant and I STRONGLY discourage anyone who has any food sensitivities or allergies from going to this restaurant. I have several food sensitivities, but I tried this restaurant since they advocated for having gluten free options, advertise being farm-to-table, and advised me over the phone that they could accommodate. I went there for dinner at 7:30PM and I was not severed dinner for TWO HOURS. I advised them that I wanted my food plain without any sauces due to sensitivities the sauce. When I asked if the food was coming, I was told that they were taking extra time because they had previously made my food incorrectly with sauces. Then, when the food finally came out, it clearly had sauce all over it and had no modification. After I sent it back, I was finally given food that appeared to not have sauce. I emphasized to them that I get highly sick if exposed to any foods that I am sensitive to and asked the waitress to confirm that it was made completely plain, which she confirmed. Shortly after eating, I felt VERY ILL and realized that the meal must have contained food that I was sensitive to despite emphasizing several times these sensitivities and them alleging that it did not contain any of these foods. I asked for the meal to be taken off the bill considering the two-hour wait and the disregard for my medical needs; however, they refused to make ANY adjustment. The manager was not even willing to come to the table. I see that that the restaurant posted a response to this post, which unfortunately contained several lies and disregard for taking any responsibility for the events that occurred. I confirmed in advance that my meal could be offered without any sauce on it and after waiting for two hours, it came out with sauce on it, which I sent back. After getting the new meal, I was reassured that it did not have any cross contamination from foods that I am sensitive to; however, I got very ill. The manager refused to make any price adjustments or to even come to the table. As you can see by the company's response, they are not willing to take any responsibility for their complete disregard for my health and their completely improper service. Food allergies and sensitivities should be taken very seriously and it is very disheartening that this company has no consideration for customers' health, made no attempts to try to rectify the situation, and responds with lies about the events that occurred. This is also especially concerning considering that they are an upscale, relatively expensive restaurant. I STRONGLY DISCOURAGE FROM EATING HERE. There are several other restaurants in the Red Bank area that have great customer service and that will accommodate food allergies like- Buona Serra, Semolina, and B2 Bistro.