Moon Shots Juice Co.

Moonshots is my go-to when I need a health boost (which is like every other day - oops). But seriously, the juices are wonderful. I feel better after drinking them. Moonshots makes their own almond milk and they have awesome seasonal flavors. I have a million food sensitivities, and they have vegan and gluten free options for just about everything on their menu. Somehow, their avocado toast is about 10000% better than I could ever make at home. My very picky 5 year old LOVES the chocolate protein balls. That is a huge win in my book. Speaking of books, they have a really cool set up inside. Old books, an old rotary phone, cool greenery on the walls. The decor is on point. My current favorite thing at Moonshots is the Pumpkin Pie smoothie. It actually tastes like frozen liquid pumpkin pie. The owner and employees are so friendly (and funny!). Go there if you want a chill vibe and feel good about what you’re putting in your body!

I recently visited Moon Shots with my children and ordered waffles for them. Unfortunately, they didn't enjoy the waffles, and it turned out that I hadn't realized they were gluten-free. When I approached the cashier politely to explain the situation, I was informed that per company policy, they couldn't provide a refund since I had already received their product. I reassured the cashier that I didn't need a refund and asked if it would be possible to get avocado toast for the kids instead. Regrettably and rudely, she mentioned that they couldn't offer free items. Feeling disappointed, I requested to speak with the manager, but was informed that he was unavailable at the moment. I asked if she could call him, and she did. Unfortunately, we were unable to reach a resolution. I then requested the manager's phone number and left, calling from my car. I explained the situation to the manager, who firmly stated that it was not their responsibility to issue refunds based on customer satisfaction, reiterating their policy. During our conversation, I emphasized the importance of good customer service and mentioned that I had been a frequent patron of Moon Shots, which I genuinely loved. To my dismay, the manager responded rudely and showed no willingness to address the issue. I expressed my disappointment and informed him that I would no longer be returning to the restaurant. To my surprise, approximately an hour later, I received a call from John, the owner. I appreciated his effort in reaching out, initially thinking he was genuinely interested in resolving the matter. When I explained that I didn't seek a refund, but rather kindness and good customer service, he questioned my age and implied that finding reliable staff was challenging. While I understand the difficulties faced in staffing, my concern lay with the way I was spoken to. Furthermore, the owner was misinformed by the staff, who falsely claimed that they had offered a refund, which was not the case. Once again, John asked what I wanted, displaying annoyance at having to make the phone call. He accused me of being petty, insinuating that my dissatisfaction stemmed from venting rather than a genuine concern for customer service. When I mentioned that I had considered writing a negative review prior to his call, his attitude turned even more confrontational and dismissive. He requested my full name, stating that he wanted to refund me to prevent me from returning to his business ever again. Feeling disrespected by his rudeness, I called him out on his behavior and emphasized that all I wanted from this experience was for him to use it as an opportunity to grow and to communicate the importance of good customer service to his staff. I also suggested that it might be helpful to inform customers that the waffles are gluten-free when they order, to avoid any confusion. Unfortunately, John insisted that it was unnecessary since it was mentioned on the menu. Clearly, we couldn't see eye to eye. In all honesty, I have made the decision to never return to Moon Shots. Instead, I will be patronizing Life Bowls in Madison moving forward. I believe it's crucial to receive respectful treatment and avoid being mistreated.