Nando's St Albans

food up to usual nando’s standard, but came here on 14th may 2025 at around 1pm - manager or main server was condescending when we asked for our allergy order to be marked as an allergy order as he believed that it wouldn’t be an issue given what we were ordering- for reference it’s a gluten allergy and cross contamination could be an issue- he refused to even just mark it as allergy to let the kitchen know, then suggested he couldn’t serve us if we were ‘unsure’ - essentially if we pushed for it to be allergy marked he wouldn’t serve us… all in all ruined this dining experience and felt insecure about the food, which was a shame given we are big fans of nando’s recently, please make sure staff are helpful and sympathetic about allergies in future 🙏

Yesterday I was horrified to find a long black hair in my salad the staff did bring me a fresh salad when I had nearly finished my meal. And we were given a free dessert as an apology which I could not eat because I was gluten free