I brought my daughter, who has celiac, and was very thorough with my order. I told the manager that took our order that she has celiac and that we needed to take precautions. We ordered her the burger with the gluten free bread. I requested that they make sure to change gloves, clean surfaces, prepare the order on the waxed liners instead of surfaces, etc...
I told her that she couldn't have the fries because the oil would be contaminated and asked for bagged chips instead. The manager assuted me that they would take all precautions. Then the food arrived and hers was full of fries, touching the burger. We had to request that it be remade. She doesn't get to go out to eat much, so it is very disappointing when her health is not taken seriously when we try to be very specific and explain to the employees that it is a serious request. The staff were agreeable, but did not seem to take it seriously enough.
Also, the burger patties are not fresh. They use pre-made pre-cooked patties that they just throw on the griddle and heat up that are abysmal. I couldn't even finish mine. It tastes EXACTLY like school cafeteria burgers. It is shameful that they charge 12 and 14 dollars for burgers that are disgusting.