Neighbourhood Liverpool

Sax was great! Gluten free options good, separate oven for gf muffin toasting! Little Slow on drinks but overall good!

We, as a company, had our Christmas night out here. Nearly 30 of us chose to have the 3 course menu with welcome drink (which none of us received) Our tables were not ready on time so we were all stood, squashed at the bar. Service was slow with only 2 bar staff on one of the busiest weekends of the year. When we were finally seated and ordered drinks from the table service this took even longer, with some not arriving at all. The lad serving us did his best, he was on his own dealing with 26 people but was overwhelmed and also had other tables to service. Our food was booked for 8.30 yet no one received a starter until 10pm. The mains were then delayed, some were cold, the roast dinners came out without the sides which appeared half an hour after by which time most people had either eaten what they had, or it had gone cold. Some people didn't receive a meal, one person had to leave at 11pm and hadn't yet received any food. We had two members of our party who are gluten free, this was well documented on our pre order however they were both served burgers with ordinary buns. These had to be sent back and took some time to be bought back out, you would assume that this was whilst they cooked new dishes but looking at the state of the burgers, it would appear not! It was midnight by the time there was talk of the desserts coming out, at this point a lot of us had given up, some had gone home early. We told the staff that we didn't want the desserts as it was too late, people needed to leave and we had plans elsewhere to get to...we then watched the kitchen staff tuck into what desserts had been prepared (better than wasting them I suppose) We had paid the best part of £3000 for this night out and it was ruined. Since checking the itemised bill we were charged for desserts (that 1. should have been included in the 3 courses and 2. we didn't receive) and charged for shots we didn't get. Complained on the night and was told to contact the manager, who had gone home. Was promised some free shot towers by way of apology, they didn't arrive either. Contacted the manager on the Tuesday who put us in touch with someone else, received an initial reply and a phone call. But heard nothing to our follow up emails. Wont be returning, shame as the venue itself is lovely but the service was the worst we have received.