Nirvana Coffee Co

Bought chai tea and two cookies. I just wanted chai tea. Tea. Simple tea. I asked what kind of tea they have. I asked for the masala chai tea from the list of teas. First, it was difficult figuring out what was available for tea until a small sign was pointed out. What I got was a tea with milk in it. It was so full that when I held it, it spilled all over my hand and made a sticky, hot mess. Ouch! I brought it back after I had gotten to my vehicle and noticed that it looked like it wasn't plain tea. I asked if chai masala tea has milk in it. She said yes, it is latte. I felt like when you played that whispering game as a kid and what was originally said is different at the end...started off tea and ended up latte. I don't know how you get plain tea there, but thankfully, there was a trash receptacle, and I tossed it. I can not drink milk. No one asked if I wanted milk and sugar. I just wanted plain spiced tea. No one cared. At least at Starbucks, they replace it, and you get a coupon for one to get at a later date. Coming in the side door to find out the ingredients of my tea, there was glare and not much room to open the door. I couldn't see that someone was standing at the end of the crowded, cramped counter. Fortunately, I opened the door slowly and didn't hit her. Not a good setup. I had ordered a gluten-free cookie. It was supposed to be a cranberry oatmeal. I think it was sugar oatmeal cookie dough because it was fairly raw and waaay too sweet. I would say it was horrible. My husband got a chocolate chip cookie, and he said it was, eh. It was too expensive for a tea I couldn't drink, a raw cookie and an eh cookie. It was a waste of money. I can not speak for the atmosphere since I took it out. The service was OK, but not welcoming and friendly. They were just doing a job that maybe they were not happy doing. The whole ordering and pick-up process was confusing. Someone taking the order should have explained that you wait at the end of the counter after ordering and your name is called. There isn't much room there at the end of the counter. And while waiting, I saw a sign behind napkins that I think explained that is where you pick up the items. A side note to those who are allergic to fragrance. The bathroom had fragranced soap. Very disappointing experience. I always think that what I go and pay for something is that it is going to be better than what I can make, but this was not the case. Tonight, I am going to make some awesome gluten-free cookies. Gluten-free CAN be delicious.

Love Nirvana, it’s about 5 miles away, but I’m an espresso snob. I’m also gluten free and they have a great assortment of gf muffins and other items (bagels—these might be Udi’s, cookies, etc). All of their gf items are individually wrapped to avoid cross contamination. Great variety of coffee, espresso & teas, and always a flavorful specials menu. Recommend street parking, as the lot is for the store, not Nirvana.