I needed to bring home dinner for my wife who is gluten free and I knew what her favorite Noodlebox dish is, the Spicy Peanut one. I ordered her meal and proceeded to wait, which didn't take very long anyways. As they were bagging the order, I realized I'd forgotten to mention the words "gluten-free" and "celiac allergy". All that work for nothing and I'd have to order another one.
I mentioned my mistake to the team there, and they were so gracious and said they would make another one free of charge. Not only that, they said I could take the regular one home with me as well. I did not need dinner as I'd eaten a couple hours earlier, but I ended up eating it all anyways after having a few bites "while it was fresh", haha... It was just so good, I couldn't stop eating it.
Now I'm very full, and still very impressed with (and thankful for) the team at Noodlebox. Thank you for going above and beyond to make it right even though it was my own mixup! We will continue to make this a regular place to eat!