Noodles and Company

To preface this review, I have been eating gluten free a long time, and I understand the difference between something advertised as gluten free, and something advertised as gluten friendly. On July 2, I ordered a gluten free dish from this location on DoorDash. I found a regular spaghetti noodle in with my gluten free shells which renders the entire dish a safety and health risk to me. When I contacted the store, Jackie the manager was, at first, trying to be helpful. When I explained my issue she became increasingly condescending and rude, claiming that nothing is advertised as gluten free (it is) and that no special precautions are taken for gluten free unless I *call the kitchen* to let them know that gluten free means "please don't boil my noodles with the gluten ones". The other option given to me was to use the special instructions section on DoorDash, which this location has turned off. The pipette shells are clearly listed as gluten free, and the rice noodles are listed as gluten friendly. "Gluten friendly" is not a risk I take. "gluten free" by its very name implies that I can be guaranteed this food is safe for me to eat. Instead, Noodles and Co makes it completely unsafe and then tells me it's my fault. Jackie became completely callous and dismissive and I was able to receive neither an apology nor a refund. Do NOT order from this place if you have any sort of idea that your *advertised as gluten free* food will actually be safe.