Nunzio Restaurant + Bar

12/10 recommend this lovely place. The service was wonderful, make a reservation for sure, the good was phenomenal. I'm gluten free (intolerant) and they had plenty of options, all their sauces are gf, even their Alfredo! I kind of took one of their dishes and tweaked it, and it was so delicious. The atmosphere was so relaxing, so clean and crisp, not too loud. I have nothing but good things to say, which isn't always the case, especially on vacation. After our day in the sun, this was exactly the relaxing, comfortable, & lovely vibe of a place we wanted.

This is in regards to a meal my family and I had there last week, Saturday July 20. My waif and I are local HHI residents and our family was in from Asheville. Our niece has been diagnosed with celiac disease as well as having a diagnosed ALLERGY to dairy. Before we were sat we spoke with the staff to ensure that she could be accommodated and were assured by the staff that she could eat there. We again spoke at length to our server (who was great) about her being celiac as well as having a dairy ALLERGY. Again we were assured that her food would not include ANY dairy or gluten. Our waiter was extremely understanding and helped our niece order something that would be safe for her. Our meals arrived in a timely manner and the food was decent. Sadly before our niece could get through even half of her meal it became obvious that she had dairy in her food. She spent the rest of the meal in the restroom. When this was brought to the attention of our waiter he was extremely apologetic and immediately went to speak with the kitchen. When he returned he relayed that the kitchen denied any cross contamination or any dairy in the food. That was a bit frustrating but understandable. Our real issue with Nunzio's came about when we were leaving. My niece's father was confronted by the restaurant manager as well as a gentleman that we are assuming was the owner. Now to be clear, we did not ask for or want any sort of discount or comped meal. We had already paid for the entire meal including the meal that triggered my niece's allergy. The manager and assumed owner blamed my niece for getting sick stating "She must have gotten sick from something she ate earlier" and from the assumed owner "I AM the kitchen". This was all said in a VERY aggressive manner and in an extremely rude way. Thing is, my niece had been with us and not out of our sight for 6+ hours and had not eaten ANYTHING other than the meal at Nunzio's that day. All we really wanted out of this situation was an apology and a statement along the lines of trying to do better. I have worked in 5 star fine dining kitchens while living in Park City, I have worked in Michelin star restaurants and have dined at countless 5 star and Michelin star restaurants all over the country and have never experienced anything that even comes close to the rudeness and aggression that came from the restaurant manager and assumed owner at Nunzio's. We will never return to Nunzio's and will never recommend Nunzio's to our neighbors, friends, family or island visitors. ***Addition responding to the reply from the owner. To start I am NOT the father of the person that had the cross contamination. I did stand at a distance and listen to the back and forth between the father and Nunzio's staff. What is being represented by Nunzio's is inaccurate. Only after a very dismissive and aggressive denial of any contamination from Nunzio's did the father reply with "the kitchen messed up". Where the big issue is that is not being addressed is that my niece is celiac but is also allergic to DAIRY. This was 100% a dairy contamination. We were assured by the Nunzio's staff that her food would be DAIRY free and not have cross contamination. Again, we understand mistakes happen but when those mistakes are brought to the attention of the establishment and those making the complaint are met with aggression, outright denial and placing the blame on the sick person it is completely unacceptable. Nunzio's reply to my original review is deflecting blame away from themselves and not owning their mistake.

Our Dinners were excellent. We chose the early bird menu.. What a wonderful idea. Two had the Salmon, one had the Veal Picatta & one had the Chicken Marsala (done Gluten Free) The chose of Soup or Salads were delicious & so were the Desserts. Our evening was Awesome and so was Tanner (our Sever). He is a Pleasure. Thank you again for a wonderful evening 😊