I love love love the smoothie here and go atleast once a week, also a favorite of other family members. I will not stop going however I stopped in tonight and ordered my usual smoothie which includes kale. The person did not use the tongs to put the kale in with their bare hands. My first thought was I can't have gluten and they may have made a sandwich before hand , my 2nd thought was influenza A going around among other things. They had gone in the kitchen and the other employee went to finish my smoothie and I asked if they could make me another one and use the tongs please. I was told "just so you know they wash their hands between smoothies." I can overlook the comment but I have never seen them wash their hands, with soap, not just rinsing out blenders, but they take your order touching the screen that many customers also touch not to mention handling cash. I think it was just an overlook and I am not mentioning gender/names on purpose as it is normally a very friendly upbeat place in addition to being very fast! I will continue to go back!! Just wanted to let employees know it's super important to always use utensils.