O' Vesuvio

I have been frequenting this restaurant quite frequently for about a decade. The wood-fired pizza is good and digestible. Typically Neapolitan, like the whole environment. Good fish. Unfortunately, last night an unfortunate episode occurred which will mean that our association will cease forever. The menu includes traditional dough, wholemeal dough and gluten-free dough for pizza. + 2.5 euros each. Of the 3 pizzas ordered we got 2 with gluten-free dough having tried it in other pizzerias we frequented and found it more digestible. 2 unwatchable pizzas have arrived! A pre-cooked base of a pseudo pasta seasoned and heated in an electric oven. For a Neapolitan pizzeria a real sacrilege. I refused to eat it, my husband tasted it and followed me. It is not a 'gluten-free pizza' but an industrial pizza dough base seasoned and heated. It looked like the vacuum-packed pizza of the 80s, even worse. I called the waitress, who also knows us, I pointed out to her that we wouldn't eat something like that and the first response was "what now?" And he insists on leaving them there. We asked for two traditional ones with a certain insistence because after more than half an hour of waiting we were also hungry and she went to call the manager who arrives, explains that their gluten-free pizza is like this (which perhaps should be written better and more clearly on the menu because there is a big difference between a pre-cooked base and a dough), apologizes and takes them away and says that he will make us the traditional ones. While we waited for the pizzas, the manager came by several times to apologize, reassure us that they would arrive shortly and to tell us that he would offer us a limoncello to apologize. Moral of the story we get to the checkout, they still made us pay, and the waitress chased us with the two gluten-free pizzas in the takeaway box. Which obviously remained there. Now with regular customers I would have handled it differently. You lose 20 euros (on public sales) and keep your regular customer. It was not necessary to inconvenience the director and make so many scenes: we would have paid for the pizzas anyway even if the display error on the menu was theirs. Now we paid for the pizzas, but we felt cheated and we will never set foot on Vesuvius again. Compliments to the manager and the waitress PS the double mozzarella is a joke.

Excellent pizza and knowledgeable and friendly staff. Possibility of gluten free pizzas.