OTTO

I hate to leave a negative review on any business and to be honest, I have never done it before. I ordered 8 pizzas for a party. My husband went to pick up the pizzas and 4 out of the 8 were wrong.... and one needed to be gluten free/dairy free due to health reasons. We called them and they said they would credit us for those 4 wrong pizzas. That was better than nothing but still disappointed because we picked out those pizzas specifically for a reason and especially the gluten free dairy free! That guest had nothing to eat! We had snacks but the pizza was the main meal...Very frustrating but I was thankful for the credit...But it is now over a month later and I still don't have a credit to my bank. I called several times. I was kind on the phone but they still gave me no real answer. They kept telling me to call my bank but they had no date for when they apparently credited me. Needless to say, our order for over 30 people was half wrong. We were promised a credit and no credit. I would love to see more businesses come to Auburn but sadly, I won't be using Otto in Auburn again.

Best gluten free crust I have had and toppings are always on point!