Ohana Poke & Sushi Burrito

Be transparent. Be truthful. Make it clear on your website that while you close at 9, only half of your menu is available after 8:30. My daughter has celiac so was very excited to find a gluten friendly sushi burrito available. I walked over to get her one as she finished up at work only to be told that the burrito machine had already been "taken down" (whatever that means) and the sushi burrito option was not available. While the young lady that was helping me was very polite and offered to make me a bowl, my daughter did not want a bowl. She wanted a special treat that she can't get very often at all. I guess I just don't understand businesses that do that. While I don't eat out very often anymore, I remember businesses that would seat you 5 minutes before closing time and at the appropriate closing time, lock the door to new patrons. But if your butt was in a seat before the appointed closing time, you got served and could order from the entire menu. I did not do this, I went in at 8:30 even though my daughter doesn't get off till 9:00 and her burrito would be cold by then, but she said it was worth it to get what she wanted. I actually offered to go in about 850 so it would be fresher, but she said the employees would really appreciate it if I went in earlier. I arrived at 8:30 to be told that half of the menu was no longer an option to us. All I'm asking is put a mention on your website that says the burrito machine is shut down at 8:30 and only bowls are available. If you had done that, my daughter would not have been disappointed and I would not have been peeved enough to give you a one-star review. Do better, be more thoughtful.

My husband and I love Ohana but today was especially great. Theo helped us and made us fantastic bowls.. was very helpful and friendly! Unfortunately gluten causes me really bad flares of my autoimmune disease. They were very considerate while making my bowl, and when they noticed the gluten free soy sauce they have at the end of the counter was not there, another guy working was quick to search for it and make sure I got some gluten free soy sauce to go. It was a great experience! Highly recommend!