Old Wild West

Good morning, I am replying to the owner who asked for clarification. I'm sorry but the few stars are linked to the service, specifically, to the treatment given to me by the staff. The episodes that led me to this evaluation are different. I'll show you the ones I remember best, the most recent ones. Once I asked to be moved from the table (there were two of us) because the table was wobbly. It was the one immediately near the area that leads to the kitchen, the first, against the wall. It wobbled to the point that when I cut the steak, it was impossible for the other person to cut as well. I asked to be moved (the room was not very crowded, given that it was a midweek lunch and there were many free tables) and I was told that they would "take care of my request". After a quarter of an hour, practically almost at the end of the meal, I asked again and they replied something like "we're working on it". In the end, nothing more was said to me and we left. Another time, I asked for another bottle of water. After half an hour, I renewed my request and the waitress approached me with a huff, probably because I had interrupted the moment in which she was looking at her cell phone with a colleague, laughing loudly. I understand it's a casual place but it's still a work place. Anyway, the water never arrived. Last experience of eating on site: before ordering, the other person, who was gluten intolerant, asked if a dish only contained corn or also flour, to find out if he could order it. The waiter replied "I don't know" and then we asked him if he could ask us the courtesy of asking in the kitchen. He came back saying we didn't know the answer and told us to look up the allergens online or to try eating him and, the next time we came back, let him know whether or not he had had intestinal problems, accompanied by a laugh on his face. Last time I ate there. Now, when I want a sandwich, always good, which is why I gave it 4 stars out of 5, I always get takeaway, fortunately for me, I almost always end up dealing with Mr. Armando who is a very professional and courteous person.

We ate on site, everything was delicious! Clean place, they accept animals and the dishes arrive in record time even the gluten-free ones. The friendly staff, especially Armando, too friendly and professional! Recommended place!

Well done, fast, smiling!!! Too bad about the fryer for celiacs, but I really appreciated the seriousness and correctness of advising that gluten-free nuggets and chips were not available!