Olio & Basilico

Went last night with my family. I reluctantly have to give 3 stars...our expectations were very high! Clean and pleasant environment, bathrooms equipped with changing tables which are also clean... we ate outside. Staff quite poor and slow. We went in at 8.45pm to be served the pizzas at 11pm... at first we thought it was because there were people, but shortly after we realized that two tables that arrived much later than us, were services and had already finished while we waited again and again despite the impatient requests of us asking a boy where the pizzas were...he didn't even give us an answer but shrugged his shoulders and left! The only really kind one was the boy with the pigtail and glasses (I don't remember his name) who apologetically brought us the pizzas and at the end also offered us the bitters. He was really courteous, but all this was of no avail because after all that waiting my aunt (who by the way was the birthday girl) received a raw pizza, (gluten-free pizza... and no, it wasn't white for that, I assure you it was raw!) Furthermore, for her there wasn't any type of appetizer suited to her needs... they only brought her two slices of raw because according to them it was only what they had (but they still don't have gluten-free products in the 2024?!) And so, on her birthday, the poor thing started watching us eating some appetizers and an appetizer. Another flaw is the bread. It's the first time I've been to a pizzeria that doesn't have bread! And believe me I have been to many places where you can eat! For the rest the other pizzas were good, but nothing special. I repeat, the expectations were very high and instead we left very disappointed. In their favor I must say that, having understood the mistake, they also gave us a small courtesy discount. Although we preferred not to have it and be served better and on time! We thank you for your consideration. Would I go back? I don't think so, if the service remains the same, I'm sure no... my 3 stars go to the really good appetizers, to the kind guy I mentioned earlier and to the place which is really nice anyway. For everything concerning the remaining part, no... I'm sorry, there is a lot to improve. Sometimes customers also prefer a product that is not at the top but a polite (asking a question to know how far along they are with the pizzas and having a waiter who shrugs and goes away is not very courteous!) and qualified staff... and unfortunately you sinned in this yesterday!

The gluten free pizza is excellent by booking it the day before