Once in a bluemoon has been a favorite for me and my family for many years as they cater to vegetarian and vegan requests. And their cakes are very well made. In April I had a vegan cake made that was just fantastic.
This review is for a cake I bought yesterday that I had not pre ordered. I requested for a 6 inch cake what they had available, preferably vegan. Turned out the only one they had was a 6 inch and it looked great. We bought that in the afternoon, promptly refrigerated it and cut the cake late evening. Turns out it didn't seem fresh and felt stale. The icing was separated from the cake. So I wasbt able to offer that to the guests.
I was surprised as the store is known for their quality products. And called them following morning. They clarified that the cake we bought was Gluten free and it is normal that it doesn't retain freshness for long.
Knowing this upfront would have helped make the decision on whether to buy or not.
They only offered 50% refund. I now have a cake in the refrigerator that I need to throw away that uneaten and only get half my money back.
Their staff and service in general is great so I have still stuck with a 3 star for service. Cake was not good this time, unfortunately