I order online. I haven't been to their store. I had given up every being able to EVER have a sandwich again. About a year ago, someone had recommended Outside the bread box bagels. The bagels are the best gf bagels I've ever had. After that i ordered the raisin bread. I loved the raisin bread even more than the bagels. (The other breads are fine but too small for me to make a sandwhich). After wasting so much money on products i end up not liking, i was afraid to try their sandwhich rolls. FINALLY, I caved and ordered one pack. I should have done it years ago. These are the best sandwich rolls I've ever had. I'm pretty sure they are better than rolls with gluten. That's gow fantastic they are. I'm so happy that i can have sandwhiches again. It's a sinple pleasure that i have missed.
A couple of other things:
1.) I have never had an issue with my order.
2.) there are no instructions on the website or on the labels, about how to store the products. I freeze them until i need them like i do with all gf products.