PHO•NOM1NAL

I have a gluten allergy and called ahead to see if their pho was safe for me to eat. They said it was. (I’ve never had it anywhere that it wasn’t, but always need to verify to be safe) I went in and ordered 2 pho to go. I mentioned the gluten allergy again and was told it was safe. After a few more stops, I went home to eat. To my surprise, they add crispy fried onions as a topping which are NOT gluten free, in my experience. I called to question it. The girl who answered said it’s “just onions” so it “should be fine”. She said if I was concerned, just don’t eat that part. I explained how allergies work and that’s NOT an option. I asked her to verify and she checked with someone and called me back. Again they told me it “should be fine”. I asked the gentleman who got on the phone to read me the ingredients list on the package. After 5 minutes of searching for the list, he found it and sure enough, they were not gluten free. I asked for a refund, as these meals are not edible. He said he couldn’t do anything about that because he’s not a manager, but probably, if I brought the food back, they could issue a refund. At this point, I’d been Christmas shopping all day, was starving and exhausted. I’m also sick which is the whole reason I wanted it to begin with…it’s my go-to “feel better food”. I get it…anyone could eat the food and call to ask for a refund for any number of reasons. But the fact that I took the proper precautions to make sure it was ok…TWICE…and it wasn’t, really pissed me off. And going back out just wasn’t in my cards this evening. He said he’d have the manager call me when he got back (he stepped out for a bit). Just as expected, I never received a call. So glad my 30 bucks went right in the trash. :(

Really great pho restaurant with very friendly staff and quick service. Vegetarian friendly and gluten free options too!