Pacini Trois-Rivières

Good meal, nothing fancy but good quality. Noisy but good service. Gluten-free options available.

We made a reservation for a group of 11 at Pacini Trois-Rivières for 12:30. When we arrived, the table was not ready, we welcomed the birthday person in the entrance of the restaurant!!!! 12:45 the table finally ready. Another large group was in the same room as us, they spoke very loudly and we had difficulty hearing each other. Waiting over 25 minutes to place orders, a little over 1:00 to receive our plates, including one person who got their plate in 3 steps because things were missing from the plate. I returned my plate of gluten-free dough (extra $5 for gluten-free) even though I had asked from the start that it be well cooked, when I returned the pasta was still hard (difficult for digestion) but I never return a plate to the kitchen twice. We asked for coffee, 2 small pots of coffee and 3 bottles of water were served for 11 people, we had to ask for cups which took a while to arrive. At the end of the meal my partner asked for more coffee, the waitress brought an empty cup, without bothering to bring coffee or water because the pots and bottles had been empty for a long time and she left immediately. By the end of the meal, everyone was thirsty. The time went on, we paid our bills, no dessert either and we tried to chat a little considering that the other group had left but around 2:50 p.m. a young girl arrived with the sweeper, the message was clear . The service did not deserve a tip even if we left one but next time I will evaluate the tip according to the service and not 15% and more as suggested. Overall, it was a very disappointing dinner party with poor service. Advice ; do not book at Pacini Trois-Rivières for a group.