I had a very upsetting experience ordering online. I have food allergies, selected gluten free pizza on the website but received a glutinous crust which could make me extremely sick. I called to resolve this and the person who picked up blamed it on me as “user error” and told me I would have to pay for a new order to be sent to me. How disappointing... so they left me with no food after waiting for 45 minutes for my order. Will never order from them again. (UPDATE: I talked to Sam the store manager who apologized and genuinely seemed to care. Updated my score from 1 star to 3 stars.)