Myself and four others participated in the 5K Evolve Run for Mental Health and decided to stay afterward to enjoy some food and drinks. We ordered four pizzas (two gluten-free), a chicken dish, and arancini balls, along with their blue sangria. The food was absolutely delicious - fresh, flavorful, and well-prepared.
However, the service left much to be desired. Despite having a reservation and understanding the event brought in a larger crowd, the delays and lack of communication were disappointing. We were told there was a kitchen backlog, but we weren’t informed it would take over an hour to receive our food. Our server did not check in on us, refill our drinks, or provide updates, which made the long wait feel even more frustrating.
What made it more disheartening was watching other tables, who arrived after us, receive their meals before we did. Without check-ins, we were unsure if our order had even gone through and felt forgotten.
The redeeming factor was the manager. He listened to our concerns, personally checked on our order, and offered a discount for the inconvenience. His professionalism and effort made a big difference and is the main reason I would consider returning.
Overall, while the food was excellent, the service experience fell short. I truly appreciated the manager’s handling of the situation — his attentiveness made the experience more positive than it could have been.