Super popular location, so if you are in a rush, consider visiting just before or after the lunch hours as they are seemingly always slammed. The staff are a mix of really dynamic personalities and lackluster folks just there for a paycheck. For the most part, they are fantastic. I frequent this place and my only wish is that they offer more gluten free options and label the ones they do have. Once, I overheard an employee tell a customer that certain holiday cookies were gluten free, but there was no way to know to ask that. If you need to customize your order, I recommend you go inside. The drive thru is next to a busy street and the staff often struggle to hear over the road noise, especially on rainy days.