Papa Murphy's | Take 'N' Bake Pizza

The pizza is freshly made with quality ingredients, is always on time when I pick it up, and can be eaten hot out of our oven. The gluten free pizza is great.

I walked in and asked for a gluten-free Herb Chicken Mediterranean pizza with two extra toppings (mushrooms and black olives). My first concern was whether it was gluten-free or not. But once the pizza was assembled, the lady proceeded to wrap the pizza without the two before-mentioned extra ingredients. I reminded her that I said that I wanted the two extra ingredients and the employee rudely replied that she thought I didn't want the two extra toppings since I needed to pay for them. I told her to charge me for the extra topping, that I didn't understand her rude attitude, that she needed to ease the guard and stop being so rude, and that I didn't like her attitude. After paying for the two extra toppings, I commented that I was wondering if charging extra for the mushrooms and olives was a change of policy since it was the first time I was asked to pay extra for them. Her answer was astonishing, to say the least. She told me, and I'm quoting, "We always have charged for any extra toppings, and I am the boss here!" Once again, I told her that she didn't need to be so rude, that I didn't know what was bothering her, but that she needed to take it easy. I told her, "Please relax, today is Friday. You need to calm down. After receiving my order, I proceed to wish her a happy weekend and I left the store. That person doesn't understand one crucial detail. Papa Murphy doesn't sell pizza. You sell a service. If I wanted a pizza, I would have gone to any pizzeria or would have ordered a pizza online. I liked this place for its great and courteous service, regardless of the high price tag. I have always been served with courtesy and respect, and the personnel always made me feel welcome. Not today. Today is the day I decided it will be the last time I step inside your store. You lost a customer, and I will make sure to let know all the people I love about my decision and why. Today ended up being a sad day because of the poor attitude of the person who self-proclaimed "the boss of this place." I feel like I lost a friend. But my integrity and self-esteem are more important.