Ordered a small pepperoni pizza the other day from Papa John's through DoorDash.
The pizza I received was not good and I genuinely was only able to eat a single slice before throwing the rest out. Left a negative review and moved on.
Today, I received a call from DoorDash asking permission to connect me with Papa John's. They explained from their side that my order had shown up as asking for a gluten free pizza and that's why it tasted so off. They offered to remake my pizza today and I accepted.
Upon pickup and after having a few slices, I can say that this is the Papa John's pizza that I remember; it was absolutely delicious and if I could find my initial review, I would edit it to change my rating for the better.
I'm still confused as to how it went through as an order for gluten free as my personal receipt/email doesn't say that but when I picked up today, the employee did show me the receipt he had which stated that I'd ordered gluten free so I really have no idea.
I guess you've gotta be somewhat careful when you order. Anyways, changing my initial rating to 4 stars as they made the effort to reach out and rectify the situation.
Satisfied customer!! Their regular pizza is delicious 😋 Devoured their small size pepperoni pizza very soon after getting home, *reluctantly* sparing a few bites for my dog!