Pappadeaux Seafood Kitchen

This was our 1st time visiting this restaurant from the time we walked in it was warm inviting and smelled really good. We were greeted by our very knowledgeable server Samantha with a smile & willingness to assist with any questions we had. We also were greeted by the manager Mersadys with great pleasantries. The spinach dip & Shrimp cocktail were awesome they suggested the cheese bread for the spinach dip & it topped the charts. Next we were brought a gluten free menu and advised if anyone had ANY food allergies that EACH Recipe could be altered to accommadate. We also tried the rainbow trout 2 different ways. The BUTTERNUT SQUASH Was also sweet & tasty kinda like a cubbed sweet potato. The spinach was sauteed with onions & the broccolini was steamed a little crunch the way we liked it, it was awesome as well. As far as drinks the watermelon 🍉 tango & the peach paradise were not overwhelming with alcohol but it was on point. The burst of paradise non alcoholic drink was also extremely good. Overall I wish I could rate this restaurant much much higher than I did but 100/10. I wanted to think the cooks it was so good. I haven't been to a restaurant in YEARSSSSS That I didn't have to send something back. I would take this 2hr drive ANYDAY to come back here. ✨✨✨✨✨✨

We used to come here a lot. When my son asked for Pappas Steakhouse, we said, "No." Our only experience there (pre covid) was not a good one. Our steak place is somewhere else. He then picked Pappas Seafood. We've been to many locations with many people. We love it. Great service, great with allergies, great food, and a cozy atmosphere. So many businesses have just been impacted by the state of the world. Unfortunately, pappado's seafood kitchen seems no different. We were a family of 7 people, and all had beverages, appetizers, and meals. Water was not delivered until we asked each time it was empty. The server was just not attentive. She seemed new, maybe. Less than 5 tables had people it was 7:30 on a Monday. We heard a crash (after the apps had been cleared) we were the only large table, I saw that large tray turn right back into the kitchen, and I said, "there goes one of y'alls meals." (I saw the tray of food coming through and then right back in.) Forward a few minutes, and the server brought out 5 peoples meals, 1 person's potato only, and one person's stuffed shrimp only. She said, "I'll go back and get his steak and your baked potato." She leaves. A few minutes go by, and she's back empty-handed and says, "It's going to be about 5 more minutes for the steak and baked potato, Is that ok?" (for his rare steak). What are we supposed to say? My husband said, "Was there a problem?" She said, 'No, their just..." and shrugged. It was a manager's responsibility to deliver something like that if she couldn't. We were having a birthday celebration. It was absolutely ridiculous, and we will not be back here. It's really unfortunate. On top of everything, all of our shrimp and lobster tail were way overcooked, probably because they sat under a heat lamp a few 5 extra minutes trying to figure out if they could make it work. The bacon on the potato is usually great. This tasted like watered-down bacon flavor, some sweetness, and then, a metal cookie sheet that's never been washed, cooking these up each day. The metallic taste, or old, I don't know. Fail on multiple levels. You can be sure the quality of (at least this location) absolutely every aspect, throughout your visit here will not be par. It seemed dark and stale and gave more of a Chili's vibe than what I expected from Pappadeaux. Maybe having all of those Pappas in one location dwindled their employee pool a bit too much to survive this. Only keep the good ones open. It's not worth losing customers. On a side note, if you have a SHELLFISH ALLERGY they told my friend they no longer clean the grill for steaks, they won't guarantee a safe space to cook non gluten and non shellfish and so your only option is the chicken ceaser sald. They used to be so good about accommodations for allergies. Im sure it's a legal thing. I'm just passing it on as info not to debate if you believe in the practice. It's not factored into this review.