Pappas Restaurant and Sports Bar

I'm saddened and truly bothered by my last visit. There were two places I could get crab cakes before, and now there's one. Because after coming here for years, not only did they accidentally feed me a crab cake that wasn't gluten free, the manager lied to me about what they serve, and took no accountability. And its upsetting. Because between me and the people I've had treat me to this place in the past couple of years, I've brought in thousands to Pappas. I complain one time, and I get a ridiculous response. I visited on 5/25/25, shortly after "after hours" began (that's when I normally go). I ordered the gluten free crab cake and fries. I knew it wasn't gluten free, as I started having the reaction I have, whenever I ingest gluten. I didnt eat the second crab cake or the rest of the fries. I normally eat both, no issue. I arrived the next morning, before the store opened, to let them know what happened and get a refund. It's not like I ate the entire thing. My reaction start before digestion does, so I knew not to keep eating. I told the manager I was having a reaction because I'm gluten intolerant, and she said they didnt have gluten in them. And she was certain because of the spice they use on the gluten free crab cakes. I said, well I'm certain I ate gluten, because I'm having the reaction. I asked could it have been the fries, being fried with food that isn't gluten free (cross contamination). This woman lied to me and told me they dont serve fried food (while we were talking about fries). From what I understand, most of the food after hours is fried. I'm trying to understand why after coming here for years, they think that I would up and make this up. I LOVE that crab cake. But I promise I will never buy it again. To make matters worse, the manager was also gluten free. And if its for an intolerance like me, her being a woman, and knowing the reaction it causes, well its messed up for her not to care and to lie to my face like that. DO NOT COME HERE IF YOU ARE GLUTEN INTOLERANT; IF THEY ARENT CAREFUL AND PAYING ATTENTION LIKE THEY HAVE AT EVERY OTHER VISIT OF MINE, THEY WILL FEED YOU THE GLUTEN AND TAKE NO ACCOUNTABILITY. At the very least, if I dont like something, I have the right to a refund. She didnt refund me for the one crab cake I did bring back. She handled this matter horribly. I'm fighting to get my money back in another way, but I shouldn't have to. I spent $70 on food I couldn't finish and that made me sick (i have the RX receiptto prove it-submitting to my bank). That is abhorrent. *UPDATE* Attached a pic of the reply email I sent after receiving the response, which totally negates their apology and accountability. We'll see if they actually do anything.

Visited from Canada while in Baltimore. Chose this place ONLY because of the gluten free menu. My little son is celliac and they couldn't adjust any of the kids meals to be gluten free. Made me buy an adult pasta for him (for 25 bucks) which he ended up eating maybe a third of. Learn how to cater to kids, not only adults.

The restaurant has a relaxing ambiance and offers delicious food with excellent service. They even have gluten-free crab cakes on their menu, which I highly recommend.