My husband and I come eat every Monday evening and order the same thing -- a gluten free potato pizza. Lately they've had some quality issues on getting the pizza out to the table. Thankfully, though, the employees (especially the cooks and bar staff) have always made things right. We appreciate the great food, great atmosphere, and great people that work there.
I understand when things just don't go right sometimes, but you stand by your product and made sure your customers leave happy.