Peacock

My deposit for booking my table wasn't taken off my food bill, then they wouldn't refund it, then I was offered to either buy morr food and drinks to redeem it which I had no intention of doing or a voucher that I'd have to use within two months. I wasn't happy with this and said vouchers are usually at least for 6months so the manager extended it to 6 months. I would much rather of had my money refunded as it has just been Christmas and you were quite happy to take it off me and I know other people who booked this event and they weren't asked to pay a deposit. Then my philly steak sandwich arrived well done not medium rare, I then pointed this out they told me it would be 3 to 4 minutes it was not it was around 15/20mins+ and everyone else had finished by the time it had arrived I checked and it was even more well done than the last one, I again pointed this out and the man serving apologised and said they could do it again to which I said I am starving and everyone has already finished I can't wait again for this to happen again. Steak is not difficult to cook I could do it better myself he said he would see what he could do and he then never came back so I had to eat it as I had nothing else. The only good thing about the event was the entertainer he was excellent and the only reason we stayed. I don't really want to go back to use my voucher and would still want a refund and something done about the terrible service. Not stocked up on gluten free lager for new yrs eve also is disappointing.

Staff went above and beyond. Made sure to let me know that my gluten free order was prepared separately in the kitchen and that my cutlery was rewashed before being brought to the table. My GF Bangers, mash, peas and gravy were delicious and so was the apple crumble and ice cream! I highly recommend the Peacock. Staff are lovely, too!