Unfortunately the food is on a decline. Way too much chewy fat in the chicken. It really is disgusting. This has happened the last few times we have eaten here. In previous years it was never this bad. Now it is every single time.
The prices haven't increased as much as other quick service restaurants, so perhaps they decided to go with cheaper meat to make up for it. I would absolutely pay a bit more for quality food.
The flavors are still good and their gluten free offerings have increased which is fantastic. Hopefully they will improve food quality.