Does anyone else hate it when restaurants that advertise gluten-free don't train their staff on any of their gluten-free procedures to be able to answer customer's questions?
As someone with celiac disease who must eat 100% gluten-free as my only available treatment, I have to ask about cross contamination procedures every single time to make sure I can safely eat. Celiac disease is an autoimmune disease. I won't go into anaphylactic shock if I eat gluten because it's not an allergy - instead my intestines will be damaged and it can cause cancer.
My husband and I went right when the restaurant opened for the day and the wait staff had to ask the chef how the chicken wings on the gluten-free menu were cooked after I asked if they were cooked in a shared fryer with their gluten-containing spring rolls or wontons. Then they came out with undisclosed-on-the-menu fried shallots and I had to ask what was on those. I asked about if their gluten-free rice noodles are cooked in the same water as gluten-containing chow mein noodles. The wait staff had to ask the chef again and they told me I'd be the first noodle order of the day so it was okay. Ummm but what if I wasn't the first order of the day? What are your procedures to prevent cross-contact with gluten?
I don't feel confident that the staff understands the dangers of cross-contact with even a crumb of gluten if their staff can't answer those questions without running back and forth to the kitchen to ask.
I was soooooo annoyed when my $15 chicken pad kee mao came out with gluten-free spaghetti. I literally buy gluten-free flat rice noodles at the Asian grocery stores in town. Are you telling me a Thai restaurant owned by a Thai person with Thai staff can only get Italian noodles that are gluten-free? The sauce tasted fine but the texture wasn't right because of the spaghetti.
I noticed on my receipt that the order of 6 tamarind chicken wings for $13 with the crispy shallots didn't have gluten-free marked on it but my main dish did. "Gluten-free" isn't a lifestyle, it's a term with a legal definition by the FDA because people with celiac disease need to be able to figure out if they can safely eat at a place. This restaurant needs to retrain their staff on cross-contact and food allergens ASAP.
Visited: March 2025