Piece

I was on holiday in Aberfeldy area. I am a coeliac & because we weren't near any major towns I never expected to find this gem of a bakery shop on my doorstep. Tried a few different gluten free cakes and I can honestly say they are the best I've ever had, so delicious and couldn't even tell they were gluten free. The lemon sponge sandwich cake was divine and my husband loved the caramel shortcake too. Will pay another visit next time I'm nearby.

If you’re Coeliac or GF - BEWARE. Was a nice visit when we went it and had some lunch. Lovely bearded guy behind the counter was chatty and very welcoming. We had some sandwiches/bagels and we were assured the GF option would be absolutely safe for a coeliac, as his wife that bakes it all was coeliac, too. So one was ordered. Unfortunately 3-4 hours later my girlfriend was being sick from obviously being fed gluten. She had nothing to eat or drink prior or after what we had at Piece. When simply letting them know via private message that clearly a mistake had been made and she was given gluten, and that we weren’t after any refunds or free food, just hopefully so they don’t make the same mistake again, the wife responded & denied anything being done wrong from their end and basically shifted the blame and even suggested some additional tests for intolerances to “melted cheese and eggs”. Absolutely no accountability for their mess up. Just blame shifting. At the end of the message she said “stick to my cakes, you can’t gone wrong with them ;) ”. I’ve worked in hospitality myself, in all sorts of roles for 8 years and that is honestly some of the worst customer service I’ve ever seen. Initially I wasn’t going to write a review, that was the whole point of the private message. However, denying any possible mistake from their end and shifting the blame onto my girlfriend genuinely pissed me off, so much I had to say something. Astonishing behaviour.

Both my son and myself are gluten intolerant absolutely amazing to be able to have the gluten free range of f food cakes in your Café we are from Yorkshire so probably only get to Scotland once a year highly recommend this friendly Beautiful Cafe.