Pillars Of Hercules Organic Farm Shop & Cafe

really stunning location and absolutely lovely cafe! the staff were really accommodating with my dietary requirements! lots of food on offer for anyone gluten free, vegan etc! great service and brilliant, wholesome food. the little shop also had such a wonderful array of products at a good price :)

Waited over 15 minutes to be served. Watched a table of 5 with hot drinks and cakes be served before me and then another 2 with hot drinks and food whilst I stood like an idiot waiting. When a member of staff making hot drinks finally realised I hadn't been served and asked me what my order was (2 hot drinks and one order of food) I said don't bother and apologised to a lady making an order at the till because i was asking for my money back. A blonde ponytailed lady at the till didn't like this and said well its busy which it was but serving that amount of people who made orders after me and it being clear my order had went missing is not good enough. When they were scrolling through orders on the till looking for my order to refund - which I had to remind them of - the staff member who took my order actually said to this blonde lady no its much further back than that indicating that my order was indeed some time ago. There was no apology from this lady and she sighed as if me not being served was a massive inconvenience to her. Somehow managed to apologise to the other customers for my interruption though. Maybe if the till staff taking orders paid more attention instead of playing to a crowd, and, they didn't have staff disappearing - twice I heard a member of staff on till ask where is x and where is y - then maybe there would be more effort in serving customers appropriately. Also just for the record cous cous - if indeed thats what it was - served as part of a salad means that its not gluten free despite me asking and being assured the salad was gluten free. As someone with coeliac disease if this WAS cous cous then this is unacceptable and very poor on behalf of a organic, vegan and designated non gluten containing or gluten free establishment serving food. Education on attitude, customer service and allergens are sorely needed.